Kenmore FAQs

We have a proven track record of not just meeting but exceeding our client’s expectations; all the while offering an unmatched customer service experience.

Unmatched Appliance Repair Services

Schedule Your Service

Are you ready to schedule your service? Uptown Appliance Repair diligently assesses needs to match customers with the ideal technician. After you reach out, you can expect us to connect with you as soon as possible. During business hours we respond within the hour. We’re here to help you find the best technician!

Purchasing major appliances can be a pretty exciting experience, especially when it's a new refrigerator. And from choosing a brand that offers the features you need to exploring designs you prefer, the appliance shopping process can take weeks or even months depending on your desires. Needless to say, purchasing an appliance is a considerable investment, and for those who prefer quick shopping experiences, the time, effort, and act combined is daunting.

If you find yourself somewhere in this process, you're not alone. We at Uptown Appliance Repair have over 40 years of supporting appliance investments. We often encounter customers who bought their dream fridge only to discover that poor maintenance and proper appliance repair is needed.
Blue Block


Kenmore FAQs

We hope this troubleshooting guide below will help answer the most common problems regarding your appliance. If the problem persists, please do not hesitate to call us at (281) 758-9978 to further troubleshoot, or to arrange for one of our specialized technicians to resolve any problems.

My refrigerator is not keeping temperature and makes a ‘beeping’ alarm sound. What could cause this issue?

Unfortunately, the main reason for a beeping alarm is a failing main control board assembly. For a control board replacement and assembly by a qualified technician, please call us at (281) 758-9978 to schedule an appointment.

The first thing we recommend is to check the breaker for power. If the power is on, please turn off your Kenmore refrigerator for 15 minutes and power it back on. A simple reset may help the unit cool again.

We recommend vacuuming your Kenmore condenser unit every 6 months. A dirty condenser may cause serious cooling issues. This is a simple task that can be done with a home vacuum.

The condenser has a cooling fan motor that can fail, causing the compressor to overheat. When this happens, the refrigerator may go into safe mode and stop the cooling process.

The evaporator cooling fan motor fails when the motor stops the entire cooling process. You may notice temperatures in the refrigerator ranging from 40-60 degrees Fahrenheit.

The water line that feeds your ice-maker and water dispenser may be kinked or broken which can cause a leak.

Kenmore French door refrigerators and bottom freezer refrigerators are prone to having defrost issues. The electronic defrost is a common failure after 10 years of age. Please contact us at (281) 758-9978 to schedule an appointment if you believe the issue is related to the defrost.

The electronic water valve that feeds your ice-maker and water dispenser can stay in the ‘on’ position, causing an overflow of water. Please call us at (281) 758-9978 to schedule an appointment for service if you believe this may be the reason for the leak.

A worn or torn door gasket can cause external air to enter the system.

An inefficient compressor unit will stop the cooling.

I would first make sure that the water filter is not restricted. A restricted water filter will cause the dispenser to stop working.

Please make sure that the water line is not frozen over.

Refrigerators are equipped with an electronic water valve that feeds the refrigerator with water. This electronic water valve fails with time and use. Please call us at 281-758-9978 If you would like to schedule an appointment for service.

The ice dispenser may be blocked by excessive ice.

The ice dispenser is powered by an electric motor. This motor can fail over time due to corrosion build-up.

The electronic control panel can have a shortage. If the control panel is shorted, the dispenser will not dispense ice anymore.

The majority of Kenmore refrigerators are equipped with an internal water filter system. If the filter is clogged or restricted, it may stop ice production.

The Kenmore ice maker module has an internal timer that may stay on the harvest mode. When this happens, ice production stops.

The electronic water valve that supplies the ice maker with water may stop working, if this happens no more ice will be produced.

Please check the temperature on the freezer side, ice production will diminish if the freezer temperature is above 10 degrees Fahrenheit.