Brand - Ice - O - Matic | Uptown Appliance Repair

ICE-O-MATIC SUPPORT

Ice - O - Matic FAQs

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Ice-O-Matic

Purchasing major appliances can be a pretty exciting experience, especially when it's a new refrigerator. And from choosing a brand that oﬀers the features you need to explore designs you prefer; the appliance shopping process can take weeks or even months — depending on your desires. Needless to say, purchasing an appliance is a considerable investment. And for those who prefer quick shopping experiences, the time, eﬀort, and cut combined is daunting.

If you ﬁnd yourself somewhere in this process, you're not alone. We at Uptown Appliance Repair Have over 40 years of supporting appliance investments. We often encounter customers who bought their dream fridge only to discover that poor maintenance and proper appliance repair is needed.

ICE-O-MATIC

Ice-O-Matic FAQ

We hope this troubleshooting guide below will help answer the most common problems regarding your appliance. If the problem persists, please do not hesitate to call us at (281) 758-9978 to further troubleshoot, or to arrange for one of our specialized technicians to resolve any problems.

My ice maker has the ‘clean light’ flashing. Is this something that I can do clean by myself?

Yes! We recommend purchasing a nickel-safe ice maker cleaning formula. This formula is specifically designed for your machine. The instructions are marked on the bottle and we recommend purchasing the cleaner from Amazon or Berings Hardware store.

Does Uptown Appliance offer a yearly service plan for under-counter KitchenAid ice makers?

Yes! Our yearly service includes:

Cleaning every inner component of your ice maker
Recirculation pumps
Drain pump
Bin
Condenser vacuuming
Deep clean cycle

My ice maker has stopped producing ice. What could be the problem?

The most common culprit of ice-maker failure is a dirty ice-maker. Unfortunately, the hard water we have in Texas is catastrophic to our ice makers! We recommend running the clean cycle on your ice-maker every 3 months. It’s a simple and inexpensive maintenance that will save you hundreds of dollars in the long-term!

Under-counter ice makers are equipped with an external drain pump that fails about every 10 years. You will notice that the ice bin is left with standing water when the pump fails. Please call us at (281) 758-9978 if you believe that this may be the issue with your ice-maker.

Under-counter ice-makers have a wire evaporator cutting grid that heats in order to cut the slab of ice. When these cutting grids fail, it interrupts the entire ice making and ice will no longer be made. Please contact us at (281) 758-9978 for replacement and service by one of our specialized technicians.

There’s an electronic inlet water valve that provides water for the ice-making process. When this fails, the ice bin will be warm to the touch and it will not produce ice. This will also cause a loud sound while in the on position.

There’s a recirculation pump inside the ice maker that recirculates the water to the evaporator for freezing. These pumps fail due to corrosion; we keep these pumps in stock please call us at 281-758-9978 to schedule an appointment for service.