Brand - True | Uptown Appliance Repair

UPTOWN APPLIANCE REPAIR

True

We have a proven track record of not just meeting but exceeding our client’s expectations; all the while offering an unmatched customer service experience.

Unmatched Appliance Repair Services

Schedule Your Service

Are you ready to schedule your service? Uptown Appliance Repair diligently assesses needs to match customers with the ideal technician. After you reach out, you can expect us to connect with you as soon as possible. During business hours we respond within the hour. We’re here to help you find the best technician!

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True

At Uptown Appliance Repair, we continuously work with True to ensure we have the most up-to-date tools and knowledge to repair, service, and prolong the life of your investment. As a strong believer in continuous improvement, we strive to exceed your True repair and servicing needs.

TRUE ICE MAKER SUPPORT

FAQs

We hope this troubleshooting guide below will help answer the most common problems regarding your appliance. If the problem persists, please do not hesitate to call us at (281) 758-9978 to further troubleshoot, or to arrange for one of our specialized technicians to resolve any problems.

My True ice maker has the ‘clean light’ flashing. Is this something that I can do clean by myself?

Yes! We recommend purchasing Whirlpool nickel-safe ice maker cleaning formula. This formula is specifically designed for your machine. The instructions are marked on the bottle and we recommend purchasing the cleaner from Amazon or Berings Hardware store.

Does Uptown Appliance offer a yearly service plan for under-counter ice makers?

Yes! Our yearly service includes:

Cleaning every inner component of your ice maker
Recirculation pumps
Drain pump
Bin
Condenser vacuuming
Deep clean cycle

My True ice maker has stopped producing ice. What could be the problem?

The most common culprit of ice-maker failure is a dirty ice-maker. Unfortunately, the hard water we have in Texas is catastrophic to our ice makers! We recommend running the clean cycle on your ice maker every 3 months. It’s a simple and inexpensive maintenance that will save you hundreds of dollars in the long term!

True under-counter ice makers are equipped with an external drain pump that fails about every 10 years. You will notice that the ice bin is left with standing water when the pump fails. Please call us at (281) 758-9978 if you believe that this may be the issue with your ice-maker.

True under-counter ice-makers have a wire evaporator cutting grid that heats to cut the slab of ice. When these cutting grids fail, it interrupts the entire ice-making and ice will no longer be made. Please contact us at (281) 758-9978 for replacement and service by one of our specialized technicians.

There’s an electronic inlet water valve that provides water for the ice-making process. When this fails, the ice bin will be warm to the touch and it will not produce ice. This will also cause a loud sound while in the on position.

There’s a recirculation pump inside the ice maker that recirculates the water to the evaporator for freezing. These pumps fail due to corrosion; we keep these pumps in stock please call us at 281-758-9978 to schedule an appointment for service.